Salesforce CRM™ and Service Cloud™
Consultant Rick Stocker has 8 years' experience with Salesforce™ as solution designer, implementer and system manager and can provide a comprehensive hands-on service to scope, design and implement robust solutions.
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Salesforce is a vast and multi-faceted platform. I have hands-on expertise in most of its modules and declarative programming optons. This, together with my operational management backgroung, positions me as a capable, flexible and cost-effective implementer of small-to-medium scale projects. Rick Stocker |
Contact Centre - Design, Setup, Process Improvement
Rick Stocker offers over 15 years experience in contact centre management in settings as diverse as IT, direct-to-consumer and government. He has rehabilitated poor-performing centres, chosen and implemented new technology and developed effective programs of quality measurement and improvement.
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I am well placed to help small-to-medium enterprises set-up a contact or service centre, improve the quality of service or increase operational efficiency. Rick Stocker |
Projects
- CSIRO Communication
Enerprise Stakeholder Database, E-Communication & Event RSVP using Salesforce CRM & Exact Target - CSIRO Alumni
Online Community and Alumni Database utilising YourMembership.com online membership management software. - FleetPartners Pty Ltd
Created a unified customer service case management solution in a multi-team, multi-division corporate operation - utilisting Salesforce Service Cloud™ - Box Hill Institute of TAFE
A full redevelopment of Lead management, associated processes and reporting - utilisting Salesforce Sales Cloud™ - Stephanie Alexander Kitchen Garden Foundation
Further development of the foundation's Salesforce implementation to align with a new business model and requirements. Automated email communications, significant process automation and integrations with website, eCommerce and eLearning . Systems: Salesforce CRM™ and Sales Cloud™ ; Drupal, Canvas LMS,