The Salesforce™ Platform
Rick Stocker has 15 years' experience with Salesforce.com
as solution designer, implementer and system manager and can
provide a comprehensive hands-on service to scope, design
and implement robust solutions in the following Salesforce™ environments.
Salesforce is a vast and multi-faceted
platform. Small organisations can struggle to find "right-sized"
and affordable assistance for their Salesforce.com administration and development challenges. Rick Stocker |
Salesforce™ Integrated Applications
Salesforce was one of the earliest cloud platorms to encourage third parties to develop plug-ins and integrated applications. Rick has recently specialised in the following applications:
Titan Forms™ and Titan Web™
Launched in 2018 as Form Titan, this platform allows interactive online forms and websites to be integrated with Salesforce in astounding ways. Rick has been a continuous developer in this platform since 2019 and has built more than a dozen Titan Forms solutions for his clients.
Conga Composer™
Conga Composer allows sophisticated documents to be created in applications like MSWord and Excel, merged with information from Salesforce records and sent automatically as emails and attachments. It's a tried-and-true solution where formal documentation needs to be exchanged with clients in structured processes. Rick developed a document solution for the international students division at Box Hill Institute.
Projects
- CSIRO Communication
Enerprise Stakeholder Database, E-Communication & Event RSVP using Salesforce CRM™ & Marketing Cloud™ - CSIRO Alumni
Online Community and Alumni Database utilising YourMembership.com online membership management software. - FleetPartners Pty Ltd
Created a unified customer service case management solution in a multi-team, multi-division corporate operation - utilisting Salesforce Service Cloud™ - Box Hill Institute of TAFE
A full redevelopment of Lead management, associated processes and reporting - utilisting Salesforce Sales Cloud™ - Stephanie Alexander Kitchen Garden Foundation
Further development of the foundation's Salesforce implementation to align with a new business model and requirements. Automated email communications, significant process automation and integrations with their Drupal™ and custom-developed websites, eCommerce and eLearning . systems: Salesforce CRM™ and Sales Cloud™ ; Marketing Cloud™; Titan Forms™.