Exactitude CRM Consulting

Founder and consultant, Rick Stocker, brings over 20 years management experience in customer service, contact centres and CRM technology to helping non-profit and small enterprises get the most out of their Salesforce.com™ implementations.

 Our niche is helping small-to-medium enterprises achieve better practice in customer service, communication and process automation - in a Salesforce.com™ environment. 

Attention-To-Detail - Wide Experience - Technical Competence

The Salesforce™ Platform

Rick Stocker has 15 years' experience with Salesforce.com as solution designer, implementer and system manager and can provide a comprehensive hands-on service to scope, design and implement robust solutions in the following Salesforce™ environments.

Salesforce is a vast and multi-faceted platform. Small organisations can struggle to find "right-sized" and affordable assistance for their Salesforce.com administration and development challenges.

Extensive experience with Salesforce.com together with my operational management background, positions me as a capable, flexible and cost-effective implementer of small-to-medium scale projects.

Rick Stocker

Salesforce™ Integrated Applications

Salesforce was one of the earliest cloud platorms to encourage third parties to develop plug-ins and integrated applications.  Rick has recently specialised in the following applications:

Titan Forms™ and Titan Web™

Launched in 2018 as Form Titan, this platform allows interactive online forms and websites to be integrated with Salesforce in astounding ways. Rick has been a continuous developer in this platform since 2019 and has built more than a dozen Titan Forms solutions for his clients.

Conga Composer™

Conga Composer allows sophisticated documents to be created in applications like MSWord and Excel, merged with information from Salesforce records and sent automatically as emails and attachments.  It's a tried-and-true solution where formal documentation needs to be exchanged with clients in structured processes.  Rick developed a document solution for the international students division at Box Hill Institute.

About Us

Since 2011 Exactitude CRM has provided consulting and hands-on implementation services in:-

 

Contact Exactitude CRM

ABN: 45 981 997 901
Location: IVANHOE Victoria, 3079
Phone: 0403 946 104  (Australia)
+61 403 946 104  (International)
Web: www.exactitudecrm.com.au